Terms & Conditions

Please thoroughly review the terms and conditions before work commence to understand our service offering and expectations.

 Acceptance of Quotation and Terms & Conditions

The placement of an order for design, print and/or any other services offered by Wall Printer JA; the customer’s written acknowledgement or signature on the quotation; and payment of required deposit, collectively constitutes (a) acceptance of the estimate or quotation (b) understanding of & agreement to comply fully with all the Terms and Conditions and (c) forms a Contract for Business between the signatory and Wall Printer JA. No work on a project will commence until all the foregoing are adhered to.

Description of Binding Agreement

• This document serves as a binding agreement between any person, business or corporate body together with any subsidiary or associated person, and Wall Printer JA Ltd and its owners, employees and subcontractors for the execution of services in exchange for payment.
• The services that Wall Printer JA Ltd provide are subject to the following terms, and the Company reserve the right to change any rates and update the terms and conditions anytime without notice.
• The Client can review the terms and conditions by clicking the terms and conditions links via our website, email communications or any other communications such as quotes/invoices.
• These terms and conditions are designed to ensure that the Company and Customer are protected from any unexpected circumstances.
• It also lays out the basic groundwork for how the project will progress, and what’s expected of both parties.

• For ease of understanding, this document contains the strict minimum of legal jargon required to be legally enforceable.

DEFINITIONS

• ‘The Client’, ‘Customer’, ‘You’, ‘Your’ shall mean any person, business or corporate body together with any subsidiary or associated person who requests services relating to design, printing, copywriting, visual media, web sites, brand identity, illustrations, images and photography from Wall Printer JA Ltd in exchange for payment.
• ‘The Contractor’, ‘I’, ‘We’, ‘The Company’, ‘WPJA’, ‘Developer/Designer’, shall mean Wall Printer JA Ltd, and its owners, employees, Project Manager and subcontractors. The Contractor will be responsible to the Client for works as described in the specification documents.
• ‘Project Manager’, means anyone assigned such position by the Directors of Wall Printer JA Ltd, who shall oversee all aspects of the Works.
• Designer means the one who prepares outline, sketch or does rendering of the project.
• Works/Project means the design, printing and other related services to be carried out by the Contractor or appointed Sub-contractor, in accordance with the Specification.
• Specification means the documents including detailed plans and/or drawings describing the Works to be provided by the Contractor. These include but are not limited to: Design Brief; rendering/mockup, Visual brief.
• Quotation means the written fixed cost provided by the Contractor for completion of the Project.
• Estimate means costing of items agreed as a contingency sum (To Be Confirmed)
• Site means the location where the Works are to be performed by the Contractor.

1. INITIAL CONSULTATION

• After enquiry from the Client, the Company will host an initial consultation at the Site or virtually. This give opportunity to discuss your ideas, requirements and expectations for Your project. A Visual Brief will be constructed through the collection of data and designs. This will assist in the evaluation and formulation of the Client’s design requirements. WE will make comprehensive notes that will form the basis of the Quotation and Specification documents.

2. FEES & PAYMENT SCHEDULES

• Fee/prices/charges are subjected to change without notice.
• After the Initial Consultation, the Contractor will provide an Estimate for the design and printing services.
• Estimates will remain open for acceptance for (21) days.
• The Design Estimate is based on the Contractor’s best assessment of the time it will take to carry out the design services requested. If We find it will take more hours than estimated to complete the design services these hours will be chargeable to the Client but will not be worked nor charged for without consulting the Client first and receiving agreement to proceed. Fees described in the Design Estimate may be charged at an hourly rate ($25USD per hour) or a fixed amount as specified. We will require written confirmation (email, SMS, or postal letter) that You accept the Design Estimate and these Terms and Conditions before We proceed with any design services.
• The Company reserves the right to request a deposit from the Client prior to starting work on any Project. If a deposit is requested by the Company, an invoice will be generated and delivered to the Client via email, SMS or hardcopy. By remitting the funds to the Company, the Client is accepting the Terms and Conditions and entering a contract with the Company.
• The Company will facilitate revision and discussion of the Artwork to be printed at no additional charge, provided that the Client’s requests for revision conform to the original Visual Brief and are communicated within the agreed timeline (if provided).
• All estimated prices are for the outlined services only. Any additional work, revisions or variations outside of the original Visual Brief will be charged at the rate of $120US per hour, billed in 15-minute increments.
• Where there is a change to the agreed brief, the Company will inform the Customer in advance of any extra costs likely to be incurred.
• Charges for Design Work do not cover the release of Our copyright design source files, included but not restricted to INDD, PSD, AI, PNG or other source files or raw code. Should the Client require these files for transfer to an in-house or other designer or design agency, they will be subject to a separate quotation or ‘buy-out’ charge.
• Deliveries and couriers will be included in the final quotation.
• The Client reserves the right to request a payment plan which may be accepted by the Company at its discretion. All payment plans must be agreed to both parties in writing.
• The Company reserves the right to request final payment be made prior to the handing over of final creative or digital files.
• Unless full payment has been made on the Customer’s account and all project costs have been cleared, we reserve the right to withhold future services.
• All prices quoted on the Company’s website and advertising material exclude delivery and GCT.
• The Company is entitled to charge the Client for any fees incurred relating to commencement of collection and recovery processes for accounts that remain unpaid in excess of (30) days.
• An account shall be considered default if it remains unpaid for (30) days from the due date of the invoice, or following a returned cheque. Customers whose accounts become default agree to pay Wall Printer JA reasonable legal expenses and third-party collection agency fees in the enforcement of these Terms and Conditions.
• The Company reserves the right to invoice for any disbursements for partial works carried out including third party costs incurred on a project should the project be unable to be completed for any reason or has been delayed/put on hold by the Customer for a period of two (2) weeks or more.
• Future re-print requests of the same Artwork will only incur a print management fee.

3. PAYMENTS

• Payments may be made by cash, cheque, visa debit/credit card, money order or electronic funds transfer.
• At the time of the Customer’s acceptance of the Quotation, a non-refundable deposit of 50% of the quoted fee will become immediately due. Additionally, service delivery fee must be paid in full. Work will commence thereafter. And final payment expected on completion or not more than (14) days after receipt of finished product and invoice.
• For stage projects, a non-refundable deposit of 35% of the agreed quotation is requested on agreement and signing of the contract. 50% + GCT is requested at an agreed midway stage of the project, with the balance payable on fulfilment of The Work. Invoicing and payment for any additional costs will take place at an appropriate stage of The Works – to be agreed between the Client and WPJA.                                                                                                                                                                          NB. The Company reserves the right to decline further work on a project if there are invoices outstanding by the Client after (48) hours pass the midway stage.                                                                                                                                                                                                                                               
• Accounts which remain outstanding for 14 days after the date of invoice (including weekends), will incur a charge of 2% per day [compounding] of the outstanding amount.
• Returned cheques will incur an additional fee of $50USD per returned cheque. WPJA reserves the right to consider an account to be in default in the event of a returned cheque.
• Our staff is not permitted to accept payment – to pay for your deposit or completed job, you must pay WJPA directly unless you have been given permission from one of our directors through email or telephone call, otherwise Your account will remain outstanding until such time as WPJA receives payment directly.
• On site payment should only be made to the Project Manager.

  

4. UNPAID ACCOUNTS

• In the event that Wall Printer JA cannot recover any outstanding amounts after a reasonable amount of time, We will employ the services of a debt collection agency.

  

5. THE PROJECT

• All projects are planned to an agreed schedule. Non-adherence to this schedule by the Customer may result in compromise of the final delivery deadlines. If this is likely to occur, the Company will advise the Customer as soon as this becomes evident and suggest an alternative solution where feasible. This may incur additional costs.
• Any indication given by the Company of a design project’s duration is to be considered by the customer to be an estimation. The Company cannot be held responsible for any project over-runs, whatever the cause.
• The Company shall always take reasonable steps to meet the Customer’s request. Where this is not possible, an alternative solution may be provided.
• The Company reserves the right to commission freelance support or outsource any job if it is in the best interest of the Customer. Any outsourced job remains the property/responsibility of the Company and such services are deemed to be carried out ‘indirectly’ by the Company.
• From the Visual/design Brief, the Designer will provide the Customer with three (3) samples from which to choose. The selection may be further modified to suit the Customer prior to printing or publishing.
• Once final proofs/materials have been signed off, the Company cannot be held responsible financially or otherwise for any errors relating to print, programming or any end product.
• Whilst every effort will be made to achieve agreed delivery dates, the Company cannot accept liability or be held financially responsible for any targets or deadlines being missed for delivery of any work which is outside of the Company’s control.

• As part of larger projects which involve 3rd party(ies) commissioned directly by the Customer, the Company will not be held responsible in any way for services not carried out/managed directly or indirectly by the Company.

6. APPROVING PROOFS/ DESIGNS/PRINTING

•  The Client is held responsible for approving all design proofs and ensuring accuracy and suitability. This includes, but is not limited to; design, spelling, grammar, illustrations, images and quantity. It is the responsibility of the Client to request amendments if the proof is difficult to read or not to their liking.
• Mockup/rendering of proofs is supplied to assist in confirming colours, design, bleed, size and type.
• The Client’s final accepted proof is the Design that will be submitted for prints. There will be no reprints at the Company’s expense.
• The Client shall indemnify the Company, its directors and representatives from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to provision of Materials, use of Services by You or anyone else, or otherwise arising.
• Be sure to proof read carefully before approving the final design.

7. CHANGES AND REVISIONS

• All changes and revisions will need prior written approval. If changes are requested via a phone call, an email should follow with details of the request.
• There is a limit of three (3) revisions.
• The Client is advised to be specific with feedback. Once revision is requested, it is most effective to offer examples of colours, fonts, images and material of preference. Excessive revisions, tweaks and miscellaneous changes above the estimated Work, or tasks required to be carried out after acceptance of the draft design will be subjected to separate charge.
• The Client also agrees that WPJA holds no responsibility for any amendments made by any third party, before or after a design is published.
• All estimates are subjected to be revised and amended accordingly.

8. CANCELLATION AND VARIATION POLICY

• Request, by the Client, for changes to the original Visual Brief constitutes a Cancellation. The Company reserves the right to charge for the new Consultation.
• If at any point during the design or development cycle a Client wishes to cancel, they may do so.
• Cancellation of orders may be made initially by telephone contact, however, an official notification via e-mail should follow. This should be done forty-eight (48) hours to the project’s start date. The Client will then be invoiced for all work completed over and above the non-refundable deposit that would have been made at the time of first ordering. The balance of monies due must be paid within fourteen (14) days.
• If the Client elects to cancel Our services after we have begun work, the Client agrees to pay all of Wall Printer JA’s administration, lost work and scheduling costs amounting to 15% of the balance of the total project cost.
• Postponement of scheduled works rather than cancellation is acceptable only if the rescheduled date is within fourteen (14) days of the initial date scheduled. Should further postponement occur, you will be deemed to have cancelled our services and the cancellation levy will apply as above. (i.e. the 15% fee).
• Should it be that the Cancellation of a Project is on the side of the Company, for whatever reason, the Client will be given any work completed up to the point of cancellation and will be refunded 80% of the initial deposit.
• Wall Printer JA will not tolerate aggressive or rude behaviour, racism, nationalism; sexism, homophobia or any form of discrimination directed towards any of its staff or tradespersons and reserves the right to terminate the project at any time in the process if such things should occur. No refund will be given. WPJA will charge for all Works done up to that point.